Returns & Refunds Policy

Overview

We honor the return window that is advertised at the time of your purchase. To be eligible for a refund, you must initiate your return within that window and ensure the product is received by us before the deadline.

Returns must be submitted by contacting our support team via our
Contact Us page.

Return Eligibility

• Devices can be returned in any condition, including opened and used.
• Items must include all original components and packaging.
• You must provide proof of purchase (such as your order number or confirmation email).

Non-Returnable Items

The following items cannot be returned:

• Consumable goods (supplements, gels, creams)
• Shipping Charges & Shipping Insurance
• Product warranties 
• Gift cards
• Downloadable software or digital products

How to Return a Product

We don’t require an RMA number, but all returns must:

• Be sent using a trackable shipping method
• Be received by us within the return window advertised at the time of purchase
• Include your order number inside the package

Please do not send your return to the product manufacturer. Reach out to us through the
Contact Us page and we’ll provide the correct return address.

Partial Refunds

We reserve the right to issue partial refunds in the following situations:

• Returned items are damaged or missing parts (not due to our error)
• Returns arrive after the advertised return window
• We authorize a refund without requiring the item to be returned

Refund Process

Once we receive and inspect your return, we’ll send an email update on your refund status.
If approved, your refund will be processed to your original payment method within 3–5 business days.

If your refund hasn’t appeared:

• Check your bank account
• Contact your credit card company or bank
• Still having issues? Reach out to us here.

Disputes & Chargebacks

If a dispute or chargeback has been initiated with your payment provider, we reserve the right to withhold any refund until the matter is fully resolved.

• In cases where a chargeback is filed, we are not obligated to issue a refund directly.
• If a refund is granted following a dispute, it may be a partial refund at our discretion to account for processing fees, shipping costs, and any other related expenses.
• Customers who initiate chargebacks may also be responsible for any bank, processing, or administrative fees incurred as a result of the dispute.

Exchanges (Defective or Damaged Items)

We’re happy to replace any device that arrives defective or damaged. Contact us right away via the
Contact Us page, and we’ll guide you through the exchange process.

We cover shipping costs for exchanges on defective or damaged items within the U.S.
International customers are responsible for return shipping and any customs or duties.

International Orders

We do accept returns from international customers. Please note:

• You must still meet the return window advertised at the time of purchase
• Return shipping and customs/duties are your responsibility

Shipping & Delivery Issues

Any shipping or delivery issues (including lost, missing, or damaged packages) must be reported to our support team within 14 days of the order date in order to qualify for a resolution.

If an order is canceled after it has already shipped, the customer is responsible for any applicable processing fees in addition to return shipping costs.

Shipping Costs

• Return shipping is the customer’s responsibility.
• Original shipping fees are non-refundable.
• If you receive a refund, return shipping may be deducted from your refund total.

Need Help?

We’re here to help with any questions.
📩 Submit your request on our
Contact Us page.